Leadership

Lead the vision

October 29, 2010 Leadership

Leaders are called to be visionaries. Leaders are forward-looking, able to imagine possibilities beyond today to create greater opportunities tomorrow. For many leaders, that’s the easy part — looking across the horizon to a better future. The hard part is engaging others to act on that vision. Too often, leaders [...]

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In conflict, everyone can win

October 13, 2010 Attitude

The term “conflict” usually brings to mind a picture of war, a win-lose battle where one will reign victorious and the other will lie in defeat. Most consider union negotiations to be one of the most challenging workplace conflicts to manage. Recently, I was involved in a union negotiation that [...]

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A return to civility

October 6, 2010 Attitude

Sometimes I wonder if we truly live in a civilized society. It seems that rude and discourteous behavior is on the rise. Angry commuters use their vehicles to take out their aggressions and deliberately cut others off in traffic. Customer service has diminished to the point where most would prefer [...]

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Turnaround take courage

October 4, 2010 Change

One of my articles was recently featured in Leisure Group Travel. Below is an excerpt. You can read the full article on the Leisure Group Travel website. Sometimes leadership requires making hard decisions and choosing a path that goes against the norm. Leadership takes courage. It has been said that [...]

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How to be an empathic leader

October 1, 2010 Leadership

“You never really understand a person until you consider things from his point of view — until you climb into his skin and walk around in it.” Empathy. Harper Lee captured the essence of it so well in the novel To Kill a Mockingbird. Empathy is a skill that is [...]

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Seek diversity inside and out

August 4, 2010 Leadership

When most people hear the word “diversity” their thoughts usually gravitate to race, gender, ethnicity, disability status or sexual orientation. For years this has been the focus in workplaces and schools as leaders worked to diversify the makeup of their people. But diversity is more than just our physical attributes, [...]

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